ARTICLES & NEWS
Blog — page 12
Technical articles about GLPI, AI automation and IT service management.
161 articles
IT cost allocation in GLPI: assets, contracts, departments
"How much does IT actually cost?" Most organizations can answer this at the budget level — total salary, total software licenses, total hardware purchases. What...
GLPI reporting features: custom reports, dashboards, cross-entity analytics
GLPI collects a huge amount of data during normal operations — about tickets, assets, SLAs, users and changes. Most organizations leave this data sitting idle. ...
Shadow IT detection in GLPI: discovering unmanaged devices
Shadow IT is the collection of devices, applications, and services operating on your network without IT department knowledge or approval. It is not a theoretica...
Approval workflows in GLPI: multi-step approval processes
The least formal approval process in IT looks like this: someone writes "should we buy that server?" in Slack, a manager replies "ok", and three months later no...
Modeling confidential security incidents in GLPI
A security incident is not a normal ticket. The requester pool is smaller, the assignee pool is smaller, and "the office manager just saw the phishing-investiga...
Assets and finances in GLPI: connecting inventory to costs
An inventory in GLPI without financial data tells you what you have. An inventory with financial data tells you what it costs you — and who pays for it. That's ...
Cross-team workflows in GLPI: HR, IT, and finance in one system
Onboarding a new employee touches three teams: HR (contract, organisational placement), IT (account, laptop, access), and finance (budget, purchase approval). W...
Mapping ITIL v5 processes to GLPI: a practical reference
ITIL v5 (published in 2025 as the evolution of ITIL 4) is a framework, GLPI is a tool. The framework describes what and why, the tool implements how. For an IT ...
GLPI REST API: integrations with monitoring, HR, and BI tools
GLPI exposes a REST API that covers nearly every object in the system — tickets, assets, users, entities, contracts, knowledge base articles. If another system ...
Why GLPI implementations fail — and what matters in year one
Most of the GLPI projects we get called into to rescue share the same four mistakes, and we don't think that's a coincidence — they're the obvious mistakes, the...
Tuning a Linux server for GLPI performance
GLPI is a PHP application with a MariaDB backend. The default install is fine for a few dozen assets, but at 500+ assets and an active helpdesk it starts to fee...
Common GLPI gotchas: 8 problems that bite during the first year
The first month of a GLPI deployment, things mostly work. The mistakes made then — like missing a category or picking the wrong cron interval — get caught early...