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Technical articles about GLPI, AI automation and IT service management.
160 articles
ISO/IEC 27000:2026: what changes in the ISMS standards family
ISO/IEC JTC 1/SC 27 published the sixth edition of ISO/IEC 27000 on 3 July 2026. The European version, EN ISO/IEC 27000:2026, followed on 15 July and replaced E...
The EU digital identity wallet: 2026 and 2027 deadlines for IT
Regulation (EU) 2024/1183, better known as eIDAS 2, entered into force on 20 May 2024, and its next milestone lands at the end of this year. Every Member State ...
GLPI Agent 1.18 and 1.19: the forgotten half of patching
GLPI Agent 1.18 shipped on 23 June 2026 and 1.19 followed on 4 August 2026. Both are largely security releases. The advisories behind them were published in two...
GLPI at scale: what one instance can carry
On 29 July 2026 the GLPI team published a case study of Econocom's Product Care operation. The figures are worth a look: 260,000 tickets a year, 2 million asset...
GLPI plugin vulnerabilities: what a core update does not fix
GLPI 11.0.8 and 10.0.26 shipped on 24 June 2026 — the heaviest core security update since GLPI 11 was released. Five days later, on 29 June, the GLPI team publi...
Connecting AI assistants to GLPI with MCP: what works today and what to watch
The Model Context Protocol (MCP) is an open standard for connecting AI assistants to external systems — data sources, tools, and workflows. Anthropic introduced...
Digital sovereignty and open-source ITSM: what the June 2026 EU package means
On 3 June 2026 the European Commission unveiled its technological sovereignty package — a set of policies meant to reduce Europe's dependence on proprietary tec...
GLPI as your NIS2 compliance foundation: a practical guide for H2 2026
EU Directive 2022/2555 (NIS2) is now transposed across member states. In Slovakia, Act 366/2024 Coll. has been in force since 1 January 2025, with full complian...
GLPI 11.0.8: critical update fixes RCE and MFA bypass
On June 24, 2026, the GLPI team released versions 11.0.8 and 10.0.26. This is the most critical security update since GLPI 11 launched — it addresses 16 vulnera...
GLPI Carbon Plugin 1.2: measuring the environmental footprint of your IT fleet
GLPI Carbon Plugin version 1.2.0, released on May 13, 2026, significantly expands the capabilities for tracking the environmental impact of IT infrastructure. F...
New EU cybersecurity package: what the NIS2 and CSA2 reforms bring
On 20 January 2026, the European Commission published a cybersecurity package consisting of two legislative proposals: targeted amendments to the NIS2 Directive...
ITIL v5 AI Governance: a new module for responsible AI management
Surveys indicate that 90% of organizations use AI in their operations, yet only 18% have an AI governance framework in place. ITIL v5, whose certification progr...