ARTICLES & NEWS
Blog — page 3
Technical articles about GLPI, AI automation and IT service management.
152 articles
Empty URL in email notifications with GLPI
You've set up notifications, test emails arrive, everything looks good — except the link to the ticket is missing. Users get "Ticket URL: " followed by nothing....
Auto-close tickets with GLPI
Every service desk tool has a "close tickets automatically after N days" feature, and GLPI is no exception. Configuring it takes five minutes. The harder questi...
GLPI 11.0.6 critical security update — what to upgrade
On March 3, 2026, the GLPI project released security versions GLPI 11.0.6 and GLPI 10.0.24. Both address six vulnerabilities – one critical, three high-severity...
NIS2 in Slovakia: what your organization must do
Act No. 366/2024 Coll. amended Act No. 69/2018 Coll. on Cybersecurity and transposed the NIS2 Directive into Slovak law. Effective: January 1, 2025. An estimate...
ITIL v5 – what the new framework version means for IT teams
On January 30, 2026, PeopleCert officially released ITIL version 5. It's the most significant update to the framework since 2019, reshaping how organizations ap...
Automating the process — or just the problem?
Automation is more accessible than it has ever been. Workflow tools, automatic ticket routing, AI-assisted categorization, automated change approvals — technica...
AI in IT automation: without a mature process, it won't help
Artificial Intelligence has become a natural part of conversations in IT. We talk about automated risk assessment in Change Management, intelligent request hand...
When one IT system has to serve more than one organization
As companies grow, IT often faces a familiar problem: one Service Desk system must support multiple organizational units with different needs, responsibilities,...
GLPI 11: native forms, custom assets, webhooks, and 2FA in core
GLPI 11 is the biggest shift in the platform since the 9.5 release in 2020. The GenericObjects and FormCreator plugins move into core as native custom assets an...
Chatbots for internal IT support: why a demo isn't a deployment
A chatbot demo lasts three minutes: "Reset password", "OK, sending the link", done. It looks great. Six months after going live, the picture changes: the helpde...
How WhatsApp encrypts your messages — and what it doesn't protect
WhatsApp has encrypted message and call content end-to-end since 2016. Most users know "it's encrypted" without knowing what that actually buys them — what What...
AI in ITSM: what actually works today, and what's still demo-ware
The question worth asking about AI in ITSM isn't whether it's "the future" — it's which pieces actually hold up in a live service desk and which ones fall apart...