ARTICLES & NEWS
Blog — page 2
Technical articles about GLPI, AI automation and IT service management.
152 articles
EU AI Act: what IT teams must do before 2 August 2026
Regulation (EU) 2024/1689 — the EU AI Act — was published on 12 July 2024 and entered into force on 1 August 2024. Obligations are being phased in. The next maj...
Agentic AI in ITSM: from chatbots to autonomous agents
Most IT teams already have some form of AI on their service desk — a chatbot answering common questions or automatic ticket classification by keyword. These too...
Decree 227/2025: what NIS2 looks like in practice
Slovak Act 366/2024 transposed NIS2 into national law on 1 January 2025. The concrete technical requirements, however, arrived only with the new decrees from th...
Plugin or configuration? A GLPI decision tree
An IT manager sends a plugin RFP to three vendors. All three quote. Six months later the plugin is delivered — and the original problem is still there. The repo...
ITIL v5: Strategy and Transformation modules are live
IT leaders waiting to see the full shape of ITIL v5 now have another major piece of the picture. On 9 April 2026, PeopleCert — the owner of the ITIL framework —...
GLPI is running. Recording, or governing?
GLPI is in production. Tickets get created, notifications fire, the dashboard is green. Here's a simple test: open your last ten change tickets. Can you tell, w...
How to use GLPI to automate your service desk processes
Most service desks automate the wrong things. They chase ticket creation speed or AI auto-responders while the real drag — tickets bouncing between agents, esca...
GLPI notifications with Office 365
Important: Microsoft disabled Basic Authentication for Exchange Online in October 2022. Username + password with IMAP/SMTP no longer works against Microsoft 365...
GLPI maximum upload filesize
Users hit "the file is too big" when attaching screenshots, invoices, or inventory exports to tickets. Like any PHP application, GLPI inherits PHP's default upl...
GLPI notifications with Gmail
GLPI uses a mailbox to receive emails that become tickets (the mailgate receiver) and an SMTP host to send notifications back out. Gmail can do both — but the s...
Backing up GLPI: files, MariaDB database, and cron-driven automation
GLPI (Gestionnaire Libre de Parc Informatique) holds your asset register, tickets, and configuration baseline — the kind of data you can't afford to lose. A wor...
Setting up GLPI cron on Linux
GLPI ships with a pseudo-cron that runs its Automatic Actions (notifications, CI updates, data purges, inventory processing) on every page view. It works fine o...