ARTICLES & NEWS
Blog — page 13
Technical articles about GLPI, AI automation and IT service management.
161 articles
Successful GLPI implementation: a step-by-step guide
The difference between a GLPI deployment the team actually uses and an installation that sits on the shelf comes down to planning before kickoff — not the techn...
Secure your IT infrastructure with GLPI: a security expert's view
GLPI is not a security tool. It's an ITSM platform that contributes to security in several specific, measurable ways — and it's important to know which. This ar...
Managed applications and the role of specialists
"Managed applications" sounds like a marketing category, but it's a real economic decision: who runs the operational layer of an internal tool — your team or a ...
Saved searches and personal queue views in GLPI: the agent's setup
The default GLPI ticket list is built for the administrator setting up the system, not for the agent living in it. An agent who works 30+ tickets a day spends a...
Building an asset-tracking ROI report in GLPI: what to measure
Six months after rolling out GLPI for asset tracking, the CFO asks: "OK, we approved this project. What did it actually save us?" If the IT manager can't answer...
GLPI asset rollout: an anonymised case study from a 200-person manufacturer
Six months from kickoff to "the team trusts the inventory". This is the timeline of a real GLPI asset-tracking deployment at a 200-person Slovak manufacturing c...
How to deploy the GLPI agent across your organization
The GLPI agent is the data pipeline that feeds your CMDB. Without it, GLPI is just an empty database with a ticket form. With it, you get automatic hardware and...
GLPI vs. commercial ITSM tools — why mid-size organizations choose open source
Organizations with 200-5,000 employees face an awkward ITSM gap. Enterprise platforms like ServiceNow are built for 50,000-seat deployments and priced according...
What you lose when incidents live in email: the audit case for ticket-tracking
Most arguments for ticket tools focus on operational efficiency: faster resolution, less context-switching, better team coordination. Those are real, but they'r...
GLPI vs commercial inventory tools: open-source trade-offs
"Open-source means free" is the most common misconception when evaluating GLPI against commercial inventory tools like Lansweeper, ManageEngine AssetExplorer, o...
Backing up GLPI - the easy way
Update: The built-in SQL Dump feature described below was removed in GLPI 10. If you're on GLPI 10 or 11, use mysqldump directly — see our updated guide: Backin...
Incident priority matrix with GLPI - impact vs. Urgency
In GLPI, as most ITSM frameworks say, Incident priority is based on its Impact and Urgency. There are some additional factors, which should be taken into accoun...