ARTICLES & NEWS
Blog — page 13
Technical articles about GLPI, AI automation and IT service management.
152 articles
What you lose when incidents live in email: the audit case for ticket-tracking
Most arguments for ticket tools focus on operational efficiency: faster resolution, less context-switching, better team coordination. Those are real, but they'r...
Simplified interface in GLPI
Users in GLPI can and will use the simplified interface, as long as they are assigned the Self-Service profile. Each profile can be set to use either the Simpli...
Backing up GLPI - the easy way
Update: The built-in SQL Dump feature described below was removed in GLPI 10. If you're on GLPI 10 or 11, use mysqldump directly — see our updated guide: Backin...
View email messages sent through GLPI
GLPI generates a serious amount of email notifications depending on your notification model. Heavily used instances can have tens of thousands notifications ema...
Incident priority matrix with GLPI - impact vs. Urgency
In GLPI, as most ITSM frameworks say, Incident priority is based on its Impact and Urgency. There are some additional factors, which should be taken into accoun...
Predefined views in GLPI (a.k.a. Ticket queues)
Even though there is no such thing as Queues in GLPI, when talking about tickets, you can use a virtually unlimited number of views and treat them as Queues.
Locked out of glpi (switching profiles via MySQL cli)
There is a pretty rare occasion where you could find yourself locked out of GLPi Super-Admin account with no e-mail capability (e.g. GLPi used only as a configu...
Friendly URL with Office 365 OWA
One of the small, yet somehow most annoying challenges faced by businesses switching to Office 365 is the loss of custom URLs and well known naming conventions ...