ARTICLES & NEWS
Blog — page 11
Technical articles about GLPI, AI automation and IT service management.
150 articles
Improving IT service management with glpi's incident tracking and resolution
GLPI treats every ticket as either an incident or a request. Most teams ignore this distinction and file everything as an incident. That single oversight corrup...
IT cost allocation in GLPI: assets, contracts, departments
"How much does IT actually cost?" Most organizations can answer this at the budget level — total salary, total software licenses, total hardware purchases. What...
GLPI reporting features: custom reports, dashboards, cross-entity analytics
GLPI collects a huge amount of data during normal operations — about tickets, assets, SLAs, users and changes. Most organizations leave this data sitting idle. ...
Shadow IT detection in GLPI: discovering unmanaged devices
Shadow IT is the collection of devices, applications, and services operating on your network without IT department knowledge or approval. It is not a theoretica...
Approval workflows in GLPI: multi-step approval processes
The least formal approval process in IT looks like this: someone writes "should we buy that server?" in Slack, a manager replies "ok", and three months later no...
Modeling confidential security incidents in GLPI
A security incident is not a normal ticket. The requester pool is smaller, the assignee pool is smaller, and "the office manager just saw the phishing-investiga...
Assets and finances in GLPI: connecting inventory to costs
An inventory in GLPI without financial data tells you what you have. An inventory with financial data tells you what it costs you — and who pays for it. That's ...
Cross-team workflows in GLPI: HR, IT, and finance in one system
Onboarding a new employee touches three teams: HR (contract, organisational placement), IT (account, laptop, access), and finance (budget, purchase approval). W...
Mapping ITIL v5 processes to GLPI: a practical reference
ITIL v5 (published in 2025 as the evolution of ITIL 4) is a framework, GLPI is a tool. The framework describes what and why, the tool implements how. For an IT ...
GLPI REST API: integrations with monitoring, HR, and BI tools
GLPI exposes a REST API that covers nearly every object in the system — tickets, assets, users, entities, contracts, knowledge base articles. If another system ...
Why GLPI implementations fail — and what matters in year one
Most of the GLPI projects we get called into to rescue share the same four mistakes, and we don't think that's a coincidence — they're the obvious mistakes, the...
Tuning a Linux server for GLPI performance
GLPI is a PHP application with a MariaDB backend. The default install is fine for a few dozen assets, but at 500+ assets and an active helpdesk it starts to fee...