ARTICLES & NEWS
Blog — page 8
Technical articles about GLPI, AI automation and IT service management.
158 articles
Simplifying IT change management with GLPI’s approval workflow
It is 3 AM. A critical vulnerability in your VPN concentrator is being actively exploited. The normal change process requires CAB approval, and the CAB meets on...
Entity-based RBAC in GLPI: separating access across teams and clients
GLPI solves two access problems at once. Profiles say what a user is allowed to do — create tickets, approve changes, edit assets. Entities say where they're al...
Personalizing your IT environment with GLPI: themes, logos, and custom design
When users open GLPI and see a generic blue interface with a default logo, they treat it like a temporary tool -- something IT forced on them. When they see the...
Barcodes and QR codes in GLPI: label printing and physical audits
An inventory in the database is one thing. Knowing that the laptop labelled PC-042 is actually the one in your hand is another. A physical sticker with a barcod...
Custom fields and dropdowns in GLPI: when to use them, how to maintain them
GLPI ships with a feature that most administrators never fully explore: custom fields. Before reaching for a plugin or writing a single line of PHP, check what ...
Custom ticket forms in GLPI with the Formcreator plugin
The native GLPI ticket-creation form has three fields: category, description, attachments. For helpdesk, that's enough. For service requests with a specific bus...
IT vendor management in GLPI: contracts, contacts, vendor SLAs
An IT department isn't an island. A mid-sized company routinely has 15 – 30 suppliers: hardware (Lenovo, HP), software (M365, Atlassian), telecom (T-Com, Orange...
Enhancing IT governance with GLPI’s change management features
An auditor asks: "Show me every change to production systems in the last twelve months, who approved each one, and why." The answer is either in a system — stru...
GLPI Agent: deployment, configuration, and troubleshooting
GLPI Agent is a standalone tool that runs on an endpoint, collects detailed hardware and software inventory, and ships it to the GLPI server. Without the agent ...
IT audits in GLPI: control documentation and evidence tracking
The auditor sits down and opens with: "Show me your change approval process." Then: "Show me incident response times for the last quarter." Then: "Show me who c...
IT asset depreciation in GLPI: book value and hardware refresh forecast
Every laptop, server, and monitor your organization owns loses value over time. Accounting knows this. IT usually doesn't track it. The result: finance maintain...
Self-service portal in GLPI: service catalog and forms
The self-service portal in GLPI isn't a "nice front end for the helpdesk" — it's the gateway through which 60–80% of requests should resolve without a technicia...