ARTICLES & NEWS
Blog — page 8
Technical articles about GLPI, AI automation and IT service management.
152 articles
IT vendor management in GLPI: contracts, contacts, vendor SLAs
An IT department isn't an island. A mid-sized company routinely has 15 – 30 suppliers: hardware (Lenovo, HP), software (M365, Atlassian), telecom (T-Com, Orange...
Enhancing IT governance with GLPI’s change management features
An auditor asks: "Show me every change to production systems in the last twelve months, who approved each one, and why." The answer is either in a system — stru...
GLPI Agent: deployment, configuration, and troubleshooting
GLPI Agent is a standalone tool that runs on an endpoint, collects detailed hardware and software inventory, and ships it to the GLPI server. Without the agent ...
IT audits in GLPI: control documentation and evidence tracking
The auditor sits down and opens with: "Show me your change approval process." Then: "Show me incident response times for the last quarter." Then: "Show me who c...
IT asset depreciation in GLPI: book value and hardware refresh forecast
Every laptop, server, and monitor your organization owns loses value over time. Accounting knows this. IT usually doesn't track it. The result: finance maintain...
Self-service portal in GLPI: service catalog and forms
The self-service portal in GLPI isn't a "nice front end for the helpdesk" — it's the gateway through which 60–80% of requests should resolve without a technicia...
Vulnerability management in GLPI: scanning, prioritization, remediation
Vulnerability scanners find problems. GLPI tracks assets and manages work. The gap between these two systems is where vulnerabilities go to be forgotten. A scan...
What is GLPI and how can it transform your IT operations?
GLPI stands for Gestionnaire Libre de Parc Informatique — French for "free IT equipment manager." It is an open-source platform that combines IT service managem...
Optimizing IT resource planning with GLPI’s capacity management tools
One agent has 90 open tickets. The agent next to them has 12. Both are in the same group, handling the same category. The imbalance isn’t intentional — it’s wha...
Incident escalation in GLPI: time-based rules and automatic forwarding
Escalation in ITSM isn't "let the team know an incident has been open a while". It's a predefined, programmed sequence of actions that GLPI executes automatical...
Empowering IT support with glpi's knowledge management
Most knowledge bases die. Someone creates them with good intentions, writes 20 articles, and six months later half are outdated, nobody can find anything, and a...
Asset relationships in GLPI: linking users, locations, contracts, and tickets
An asset record in isolation tells you what something is. An asset record linked to its user, location, contract, and ticket history tells you what it does, who...