ARTICLES & NEWS
Blog — page 7
Technical articles about GLPI, AI automation and IT service management.
150 articles
Multi-tier escalation chains in GLPI: L1 to L2 to L3 routing
People say "escalation" to mean two different things and then argue about why their configuration doesn't work. SLA escalation is timer-driven: a ticket hasn't ...
Common GLPI implementation mistakes
Every failed GLPI implementation follows a pattern. The technology works fine -- the problems are almost always decisions made (or not made) during setup. Here ...
Notifications in GLPI: email templates, events, and conditions
A GLPI without configured notifications is a black box — things happen, but nobody knows about them until someone opens the UI. With notifications it becomes a ...
Recurring tickets in GLPI: maintenance, periodic checks, audits
The best way to forget the quarterly access review is to rely on someone remembering it. The best way to never forget it is to let the system create a ticket — ...
Simplifying IT change management with GLPI’s approval workflow
It is 3 AM. A critical vulnerability in your VPN concentrator is being actively exploited. The normal change process requires CAB approval, and the CAB meets on...
Entity-based RBAC in GLPI: separating access across teams and clients
GLPI solves two access problems at once. Profiles say what a user is allowed to do — create tickets, approve changes, edit assets. Entities say where they're al...
Personalizing your IT environment with GLPI: themes, logos, and custom design
When users open GLPI and see a generic blue interface with a default logo, they treat it like a temporary tool -- something IT forced on them. When they see the...
Barcodes and QR codes in GLPI: label printing and physical audits
An inventory in the database is one thing. Knowing that the laptop labelled PC-042 is actually the one in your hand is another. A physical sticker with a barcod...
Custom fields and dropdowns in GLPI: when to use them, how to maintain them
GLPI ships with a feature that most administrators never fully explore: custom fields. Before reaching for a plugin or writing a single line of PHP, check what ...
Custom ticket forms in GLPI with the Formcreator plugin
The native GLPI ticket-creation form has three fields: category, description, attachments. For helpdesk, that's enough. For service requests with a specific bus...
IT vendor management in GLPI: contracts, contacts, vendor SLAs
An IT department isn't an island. A mid-sized company routinely has 15 – 30 suppliers: hardware (Lenovo, HP), software (M365, Atlassian), telecom (T-Com, Orange...
Enhancing IT governance with GLPI’s change management features
An auditor asks: "Show me every change to production systems in the last twelve months, who approved each one, and why." The answer is either in a system — stru...